GREAT Experience

GREAT Experience

Customer service is at the foundation of who we are as an organization. We are responsible for transforming events into experiences - every day with every action. Our corporate-wide customer service platform that supports our credo is the GREAT Experience. The GREAT Experience is a repeatable service model that we use in every interaction with our clients, customers, and employees.

In order to provide such impeccable service, we have implemented a staff incentive program; rewarding our employees for going above and beyond their regular job duties for the fan! GREAT Experience is a customer service philosophy adopted by all Spectra Venue Management facilities and we are committed to ensuring our fans have a tremendous experience while visiting the Tribute Communities Centre. GREAT Experience stands for:

GREAT Experience

  • Greet the customer
  • Relate with a friendly question
  • Explore the options
  • Address and respond to their needs
  • Thank the customer and make them feel appreciated


We want to hear about your experiences at the Tribute Communities Centre!