Customer service is at the foundation of who we are as an organization. We are responsible for transforming events into experiences - every day with every action. Our corporate-wide customer service platform that supports our credo is the GREAT Experience. The GREAT Experience is a repeatable service model that we use in every interaction with our clients, customers, and employees.
In order to provide such impeccable service, we have implemented a staff incentive program; rewarding our employees for going above and beyond their regular job duties for the fan! GREAT Experience is a customer service philosophy adopted by all Spectra Venue Management facilities and we are committed to ensuring our fans have a tremendous experience while visiting the Tribute Communities Centre. GREAT Experience stands for:
- Greet the customer
- Relate with a friendly question
- Explore the options
- Address and respond to their needs
- Thank the customer and make them feel appreciated