How You Doin'?

How YOU Doin’? is a customer service philosophy adopted by all Spectra Venue Management facilities. We are committed to ensuring our fans have a tremendous experience while visiting the General Motors Centre.

HYDLogo.jpg In order to provide such impeccable service, we have implemented a staff incentive program; rewarding our employees for going above and beyond their regular job duties for the fan!

Top Ten How YOU Doin’? Principles

  1. Customer First
  2. Golden Rule
  3. Listen
  4. Think “YES”
  5. Be Professional
  6. Positive Attitude
  7. 24-Hour Rule
  8. Everybody Sells
  9. Enthusiasm
  10. Do It Now