Together AGAIN!

STATUS: The venue is open for ice user groups and events with a maximum capacity of 1,000 guests. COVID-19 protocols are in place and more information can be found below. The ticket office is currently operating under limited hours.

As of September 22, 2021, Ministry of Health guidelines require all Ontarians to be fully vaccinated and provide proof of their vaccination status to access certain businesses and select indoor settings, including the Tribute Communities Centre, to further protect against COVID-19. Children under 12 will be required to be accompanied and supervised by a fully vaccinated adult while inside the Tribute Communities Centre.

Online Self-Screening Questionnaire

Online Self-Screening Questionnaire

All visitors and employees entering the Tribute Communities Centre are required to complete the Online Self-Screening Questionnaire within a two-hour window prior to entry of the venue. All those who enter the Tribute Communities Centre must present their final screening results to staff upon entry at their designated entrance during their initial entry of the day.

The final screening results are displayed on:

  • The final page of the questionnaire once it has been submitted; or
  • The confirmation email that is sent to the specified email address within the questionnaire.

COVID-19 Alert

We have taken enhanced health and safety measures to protect our venue guests. However, there is an inherent risk of exposure to COVID-19 in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. By entering the venue, you voluntarily assume all risks related to exposure to COVID-19, and Venue disclaims any and all liability related thereto.

All patrons entering the venue will be required to wear a mask, that covers their mouth and nose, and keep it on at all times while in the venue.

Together AGAIN! Reopening Plan

The custom “Together AGAIN!” Reopening Plan was created using industry standards and recommendations; directives from local, provincial and federal governments; guidance from Health Canada, Ontario Health, World Health Organization (WHO) and the Durham Region Health Department as well as expertise from Spectra’s leaders and subject matter experts. This plan started out as a 100 page document with various contingency plans and policies for various stages of reopening. With vaccination rates increasing and the hopes of restrictions continuing to be lifted, we have been able to condense the generic policies into a one-page document that we will continue to update throughout the pandemic as it progresses. 

Together AGAIN! Reopening Plan

“We approached the reopening strategy through the lens of our guests, thinking about their full experience from the time they purchase their ticket to when they pull out of their parking spaces to head home,” Vince Vella, Spectra’s General Manager at Tribute Communities Centre, said. “We want our guests and our employees alike to know that every precautionary measure we’ve implemented is to ensure their health and safety while they are at the Tribute Communities Centre. We want our guests to have an enjoyable, straightforward, familiar—and above all, safe experience.”

Guest Safety Guidelines

GENERAL

  • The Ministry of Health guidelines require all Ontarians to be fully vaccinated and provide proof of their vaccination status to access recreational facilities such as the Tribute Communities Centre.
  • All staff and guests are required to complete the online Self-Screening Questionnaire within a 2-hour window prior to entering the Tribute Communities Centre.
  • Masks, that cover mouth and nose, are required to be worn by staff and guests while in the venue.
    • Exception for when ice users are on the ice surface.
    • Exception for when guests are eating/drinking in their seats for ticketed events.
  • Ingress and egress points along with traffic flow patterns have been selected with physical distancing in mind.
  • Access within the venue will be limited to certain areas only.

CLEANING AND SANITIZATION

  • Nanoseptic strips on regular touch point items such as elevator buttons, door push bars, and accessible buttons for automatic doors.
  • Hand sanitizer stations and hand pumps will be available throughout venue, especially in high-touch areas.
  • Frequent cleaning and sanitization with Health Canada approved products in all high-touch areas and restrooms between ice user groups' rentals
  • Our Operations and Housekeeping Departments will conduct regular disinfecting utilizing electro static sprayers to supplement routine cleaning throughout the day.
  • Cleaning logs will be maintained to document cleaning and disinfecting procedures.

PHYSICAL DISTANCING

  • Signage will be posted throughout the venue reminding guests to physically distance by two metres (six feet) and observe best hygiene practices.
  • Limited on-ice participants based on public health guidelines
  • One guardian/spectator per on-ice particpant is permitted and designated viewing areas will be available.

Other Policies New for this Season

For more of our venue policies along with answers to our most frequently asked questions, visit our new A-Z Guide. 


No Re-Entry

For live events, once a ticketed guest has been scanned into the event and enters the facility there will be no in-and-out privileges and no re-entry will be permitted once a guest exits the facility from any door. This no re-entry policy is in effect immediately for all ticketed live events and/or special events to create a sealed and secure environment which will enhance the safety of all of our employee and guests. For Oshawa Generals home games, ticketed guests must use Gate 2 to scan tickets out and then back in. A full no re-entry policy will be implemented for the 2022-2023 Oshawa Generals home season. Some exceptions may apply and is at the discretion of Management.


No Smoking on the Property

Smoking and vaping is strictly prohibited inside the Tribute Communities Centre at all times. Durham Region’s by-law also states you cannot smoke or vape on the outdoor grounds of a community recreational facility or any public areas within 20 metres of its grounds. The Smoke-Free Ontario Act, 2017 combined with the new regional Smoking and Vaping By-law, helps to provide area residents with an increased level of protection from both indoor and outdoor exposure to second-hand smoke or vape in public spaces, as well as protection for employees from exposure in the workplace. More information on the Durham Region Smoking and Vaping By-law can be found on the Durham Region website.


Bag Policy

Our Bag Policy is in effect for all ticketed events and/or special events including all Oshawa Generals home games. Some exceptions may apply at the discretion of Management on a case-by-case basis.

  • Permits soft-sided bags, purses, small backpacks and briefcases smaller than 14” x 14” x 6”. 
  • Permits small clutches/purses.
  • Permitted bags should be able to fit completely under your arena seat. The venue is unable to store oversized bags or prohibited items.
  • Coolers, camera bags and bags larger than outlined above and/or are hard surfaced are prohibited.

General Exceptions:

  • Hockey bags as part of an in-game activation
  • Diaper bags and child care bags
  • Medically necessary bags

Note: This policy does not apply to any community/recreational programming being held at the Tribute Communities Centre but intended primarily for the purpose of special/ticketed events and Oshawa Generals Games.

Venue Updates

For all venue updates from Spectra and our partners, please visit our designated COVID-19 Venue Updates page.

Upcoming Event Protocols

Oshawa Generals Exhibition Games

As of September 22, 2021, Ministry of Health guidelines require all Ontarians to be fully vaccinated and provide proof of their vaccination status to access certain businesses and select indoor settings, including the Tribute Communities Centre, to further protect against COVID-19. Children under 12 will be required to be accompanied and supervised by a fully vaccinated adult while inside the Tribute Communities Centre.

All fans attending Oshawa Generals Exhibition Games must adhere to the policies below.

The safety and wellbeing of our staff and guests, remain our top priority. Please read and follow the following protocols so everyone can enjoy the games and stay safe:

  • If you are feeling unwell, please stay home.
  • When arriving to the venue, please have the following items ready:
    • Proof of vaccination and piece of government issued photo ID ready to show at the first screening checkpoint.
    • Your individual results from the online self-screening questionnaire (located near the top of this page) ready to be shown at the second screening checkpoint.
      • Your online self-screening questionnaire must be completed within a two-hour window prior to doors opening for the event and we highly recommend you complete your screening prior to arrival to avoid delays. If you do not have a mobile device, you can show a printed copy of your results.
    • Your event tickets ready to be scanned at the third entry checkpoint.
  • Masks are required to be worn, covering your mouth and nose, at all times in the check-in queues as well as inside the venue except for when you are eating/drinking in your ticketed seats.
  • Eating and drinking is not permitted on the concourse.
  • We ask that you please practice physical distancing while in the check-in queues as well as on the concourse. Seating in the lower bowl have been reserved with physical distancing in mind.
  • Sanitize frequently at various stations conveniently located throughout the venue.
  • ATM’s will not be in service as we are encouraging touchless services by utilizing tap functionality for debit and credit at concession stands. Cash will still be accepted but is not preferred.
  • There will be a limited menu in the concession stands. Prospects Bar & Grill will open with doors for the event and will only be offering bar service.
  • If you wish to exit and re-enter the venue during the game, exiting and re-entry is only permitted through Gate 2 as tickets must be scanned out. When re-entering, you must sanitize and show the results of your online self-screening questionnaire again as well as your tickets. No exceptions.
  • Smoking is no longer permitted on the Tribute Communities Centre property and is only permitted 20 metres of its grounds as per the Smoke Free Ontario Act combined with the new Durham Region Smoking and Vaping By-law.
  • Please review our new A-Z Guide which answers many of our frequently asked questions as well as policies such as our new Bag Policy, Code of Conduct and other policies.

*All policies and protocols are subject to change at any time but we will continue to follow guidance from public health and government officials.

Spectra at the Tribute Communities Centre is following the Durham Regional Health Department and the Province of Ontario response to COVID-19. Thank you for your cooperation and commitment to prevent the spread!

 

Safe Travels Stamp


Spectra has submitted their comprehensive health and wellness package for the Tribute Communities Centre to the International WELL Building Institute for evaluation and are awaiting receiving of our Well certification in the very near future. The WELL Building Standard is a vehicle for buildings and organizations to deliver more thoughtful and intentional spaces that enhance human health and well-being. Backed by the latest scientific research, WELL includes strategies that aim to advance health by setting performance standards for design interventions, operational protocols and policies and a commitment to fostering a culture of health and well-being.