Accessibility


In fulfilling our purpose, Spectra is committed to operate and maintain the Tribute Communities Centre with the highest standards in order to provide a world-class sports and entertainment facility that is clean, safe, offers exceptional customer service and products, and offers something for everyone.

Spectra strives to provide people with disabilities the same opportunities to access our venue while allowing them to benefit from the same services in a similar way as other customers.

If you need any further information, please contact our Accessibility Coordinator, Gail Smith at [email protected] or at 905-448-1574 or visit the ticket office during regular ticket office hours.

Purchasing Accessible Seating

Accessible seating is located throughout the building; location availability is dependant on the specific event and stage location.

Wheelchair accessible seating for guests is available on various levels of the Tribute Communities Centre, depending on the type of event. Designated areas are as follows: Event Level 000-103, 105; Concourse Level 100— 101, 108, 109, 110, 113, 115, 120.

All seats for guests with limited mobility have been selected to allow convenient entry and exit. When purchasing your tickets, please inform your ticket seller at the ticket office of any special needs you may have that require accommodation.

Accessible seating purchases may be made directly through our Accessibility Coordinator, Gail Smith at [email protected] or at 905-448-1574 or in person during regular ticket office hours.

Unannounced Patrons on the Night of an Event

Guests who need accessible seating, but did not purchase tickets in an accessible area, will be accommodated to the best of our ability.

Support Persons

All fans entering our venue, including those acting as a support person for patrons with a disability, are required to hold a valid ticket.

Tickets are subject to standard event pricing.

Entrances & Elevators

Both Gate 1 and Gate 2 entrances at the Tribute Communities Centre are accessible, and both gates are equipped with an elevator inside the venue.

Wheelchairs

The Tribute Communities Centre do have wheelchairs to assist fans to and from their seating areas, however they are not available to rent.

Fan Services Kiosk

Our Fan Services Kiosk is located on the main concourse behind section 102. Our staff is pleased to respond to all guest inquiries and suggestions.

Services provided include the following:

  • Reuniting lost patrons
  • Transportation information
  • Emergency assistance
  • Hearing assistive devices (for some shows)
  • Ticket inquiries
  • Collecting and returning lost and found items
  • Storing wheelchairs/strollers
  • Registering guests in case of emergency “Guest Finder”

Assistive listening devices are available free of charge at the Fan Services Kiosk. A credit card number or photo identification is required as a deposit for these items.

Sensory Kits

Spectra is making things easier for individuals with autism, dementia or traumatic brain injuries as they may currently find the visual or auditory environment at the arena overwhelming from the bright lights and loud noises. The tools within each Sensory Kit will be useful to them and assist them in enjoying an event with greater comfort. Each Sensory Kit contains:

•    A small drawstring bag
•    A pair of noise reducing earmuffs and ear plugs
•    A pair of anti-glare glasses
•    A “fidget” toy
•    Communication cards that allow nonverbal guests to communicate their mood and whether they need something
•    Identification wristband which can note family’s location and contact number in the case of confusion or separation
•    Venue map which outlines main gates, family restrooms and elevators
•    Event schedule (as available)

Fans can reserve a free Sensory Kit online here or by contacting Gail Smith, Assistant Ticketing Manager and Accessibility Coordinator at [email protected] or 905-438-8881 x222.

Guests can pickup their reserved Sensory Kit with a valid piece of photo ID at the Guest Services Desk located on the Main Concourse behind Section 102. Guests will be required to leave valid identification such as a driver’s license as collateral. Once the event has ended, guests are asked to return the kit to the Guest Services Desk where it will be inventoried, sanitized and restocked as required for future use.
 

Hearing Assistance Devices (Assisted Listening Devices)

Hearing assistance devices are available free of charge at the Fan Services Kiosk for some shows. You will be asked to leave your credit card or photo identification as a deposit. Arrangements can be made by calling in advance; please contact our Accessibility Coordinator, Gail Smith at [email protected] or at 905-448-1574.

Restroom Facilities

All washroom facilities at the Tribute Communities Centre are wheelchair accessible. In addition, accessible family service washrooms are located on all levels. Baby change tables are conveniently located in the family service washrooms.

Service Animals

All service animals are welcomed at the Tribute Communities Centre. Please notify your ticket seller at time of purchase if an aisle seat is required for your service animal.

Concessions

All concession stands are at an accessible height.

Fan Support Line

Our Fan Services Department offers a program so they can better serve you, the fans! While at our building, if you have any questions or concerns, feel free to contact Fan Services by text at 289-404-8098 or email at [email protected].

This service will be available at all events once doors are open!