A-Z Guide

Have a question?

Our A-to-Z Guide is here to answer most questions you may have about the Tribute Communities Centre.
 

A

Accessibility

For more accessibility information on our initiatives listed below at the Tribute Communities Centre, please visit our Accessibility Page

  • Accessible Seating: To purchase accessible seating, visit the Tribute Communities Centre Ticket Office, purchase online at tributecommunitiescentre.com, call 905-448-1574 or email [email protected].
  • Assisted Listening Devices: Available for hearing impaired guests at our Fan Services Desk. It is recommended that guests bring their own plug in headphones.
  • Accessible Drop Off: Accessible drop offs are permitted in the roundabout at the top of Red Tilson Lane which is nearest to Gate 1.
  • Accessible Parking: Designated accessible parking is available for any guest with a valid accessibility permit on Red Tilson Lane which is nearest to Gate 1. There are also accessible parking spaces on Bruce Street, Charles Street and Athol Street East surrounding the venue.
  • Blind Square: Available for visually impaired guests by downloading the mobile app through Apple’s App Store.
  • Sensory Kits: Available for guests with sensory issues who may feel overwhelmed by the audio and/or visual environment from an event.

Address and Phone Number

Tribute Communities Centre
99 Athol Street East
Oshawa, ON L1H 1J8

Main Phone Number: 905-438-8881

Age Restrictions

Guests 24 months of age and older are required to have a ticket for admission to events, unless otherwise stated in the additional ticket information section of the selected event’s page. Infants under 24 months of age may sit in a ticket holder’s lap so long as they do not obstruct the view of others. Please contact the ticket office at 905-438-8811 for more information.

Children 12 years of age and under must be accompanied and supervised by an adult when inside the Tribute Communities Centre.

In the case of an event where guests must be 19 years of age or older, a valid piece of photo identification will be required upon entry for all guests.

Aisle Policy – “Wait for the Whistle”

For all events at the Tribute Communities Centre, aisles in the lower bowl and on the floor level must remain clear and unobstructed at all times. For the safety of all guests, and to adhere to Provincial Fire and Building Codes, we ask that all fans refrain from standing, sitting or dancing in the aisles.

During Oshawa Generals games, as a safety precaution and so that fellow Generals fans do not miss any of the action on the ice, Spectra staff will ask fans on the main concourse to wait at the top of the aisle until the end of a play and a whistle, to return to their seats. This “Wait for the Whistle” policy will be enforced throughout the game and your cooperation is appreciated.

Please note some events require guests to wait at the top of sections until a break in the performance to reduce guest’s disruption and distraction. You will be notified by the usher at your section if this policy is in effect.

Alcohol Policy

Under licensing with the AGCO, we are responsible to regulate the sale, service, and consumption of beverage alcohol. Spectra’s goal at the Tribute Communities Centre is to promote safe and responsible alcohol service.

Spectra employees are SMART Serve trained to enforce the following rules and regulations for safe alcohol management:

  • Prohibiting any outside alcoholic beverages into the building.
  • Prohibiting any alcoholic beverages from leaving the building and premises; guests must discard their alcoholic beverages before exiting.
  • Limiting two alcoholic beverages per person, at all times; including but not limited to watching other guests’ beverages.
  • Throwing out any unattended alcohol; including individuals with more than two alcoholic beverages in their possession.
  • Guests are not permitted to pass or provide alcohol to minors at any time.
  • Any person consuming alcohol must be 19 years of age or older and must be able to provide an acceptable form of photo ID upon request.

Any violation of the above policies may result in a refusal of entry, an ejection or potentially an arrest; all without refund. Spectra reserves the right to refuse the sale of alcohol to any person and can change the serving guidelines at any time without notice. It is recommended you always drink responsibly at the Tribute Communities Centre and never drink and drive.

Acceptable forms of photo ID at the Tribute Communities Centre are:

  • Valid Driver’s License
  • Age of Majority Card
  • Ontario Photo ID Card
  • Armed Forces Card
  • Passport
  • Canadian Citizenship Card

*Non-Ontario ID’s and passports must be verified by a Supervisor or Manager.

Alcohol Service Cut-off Times:

  • Oshawa Generals Games: 10:00 minute mark of the third period.
  • Live Events: Subject to venue and promoter’s discretion.

 

Animals

Animals or pets of any kind are not permitted in the Tribute Communities Centre with the exception of service animals.

All service animals are welcome at the Tribute Communities Centre but must remain on a leash or harness at all times. Please have your animal clearly marked upon arrival and ensure you have valid documentation with you. Please notify your ticket seller at time of purchase if an aisle seat is required for your service animal.

For additional Accessibility information, please visit our Accessibility Page. 

ATM’s

There are three ATM’s located inside the Tribute Communities Centre. Two ATM’s are located at the top of Section 102 and the other one at Section 110/111.

B

Baby Changing Facilities

Baby changing stations are available in all accessible family service restrooms located on the main concourse and suite level. 
 

Banners, Signs and Flags

Handheld banners and signs are allowed during Oshawa Generals games as long as it does not disrupt the view or experience of any other fan. Handheld banners and signs for live events are at the event organizers’ discretion. Signs must be relevant to the event or game and not contain any explicit language, profanity or derogatory characterization. Any sign or banner deemed inappropriate by a venue representative will be disposed of or checked in at the Fan Services Desk. The venue reserves the right to revoke this policy without prior notification.

All flag poles must be collapsible and no taller than 3 feet.

Birthdays

If you are interested in hosting a birthday party on the ice or in Prospects Bar & Grill, please see our Host an Event section of our website.

Are you celebrating your birthday with the Oshawa Generals at an upcoming game and are looking to have your name up on the videoboard or read by the PA Announcer? Check out the Oshawa Generals Birthday Packages on oshawagenerals.com or fill out a request form here for a PA Announcement.

Generally, birthday greetings are not provided at other live events.

Please note that birthday cakes or treats are not permitted to enter the Tribute Communities Centre in adherence with our no outside food and beverage policy. Helium balloons, candles and/or sparklers are not permitted at any time. 

Broken Seat

If your seat is broken, please notify the nearest staff member for assistance, visit the Fan Services Desk or text our Fan Services Team at 289-404-8098 or email [email protected].

C

Camera Policy

The permitted use of cameras varies by event. Our staff will enforce the guidelines set forth by the live event promoter and information will be provided to ticket purchasers in their pre-event email and will be posted at the gates of the venue upon entry. Camera policies may be subject to change at any time and Spectra staff reserve the right to restrict use of cameras should they feel the quality and/or type of camera fail to protect the artist and/or venue's interests.

Standard Camera Policy: Point-and-shoot cameras and cellphone cameras are permitted inside the venue. DSLR cameras, cameras with interchangeable lenses or any camera with a fixed lens greater than 35mm are not permitted in the venue. Camera bags, flash attachments, GoPros, selfie sticks, drones, tripods, bipods and monopods are prohibited at all times. The use of recording devices and video cameras, both audio and visual, are not permitted within the venue.

Oshawa Generals Policy: For the safety of the players there is a zero-tolerance policy for flash or recording of any kind.

Personal photography or video may not be used to reproduce any Tribute Communities Centre event or Oshawa Generals game footage for commercial purposes.

Cancelled or Postponed Events

In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Tribute Communities Centre website. We will also send an email to ticket purchasers of that event, if we have their contact information.

If an event is cancelled, refunds will be available at the original point of purchase. If the event is rescheduled, tickets purchased for the original date will be honoured at the new date. In most cases, refunds will also be available at the original point of purchase within a specified timeline that will be provided through the channels listed above.

Tickets purchased with a credit card will be refunded to the original card used to purchase the tickets. The Tribute Communities Centre is not responsible for tickets purchased through unauthorized sources.

PLEASE NOTE: In the event of an event cancellation, the paid ticket price and facility fee will be refunded. Order and delivery charges, convenience fees, and other fees associated with online or phone purchases will be retained for services rendered by the provider.

Cannabis

The Tribute Communities Centre has a strict no smoking policy including cannabis or vaping. Cannabis is permitted inside the building providing that it is not consumed or used inside the building. Smoking of any kind inside the venue will result in ejection from the venue without compensation. As per the Province of Ontario’s legislation, smoking of recreational cannabis may only occur at a distance of no less than 20m from the Tribute Communities Centre property.

Fans may be denied entry or removed from the facility if they are impaired by either cannabis, narcotics, alcohol or any combination.

Following our no outside food and beverage policy, any Cannabis edible product including liquid (oils or drinks) or capsules will not be permitted in the facility.

Child Ticket Policy

Guests 24 months of age and older, at the time of the event, are required to have a ticket for admission to events, unless otherwise stated in the additional ticket information section of the selected event’s page. Infants under 24 months of age may sit in a ticket holder’s lap so long as they do not obstruct the view of others. Please contact the ticket office at 905-438-8811 for more information.

Children 12 years of age and under must be accompanied and supervised by an adult when inside the Tribute Communities Centre.

Coat Check

The Tribute Communities Centre does not offer a coat check service.
 

Code of Conduct

Spectra is committed to creating a safe, respectful and harassment-free experience for all guests, employees and volunteers at the Tribute Communities Centre. With the help of everyone, guests and staff have the right to expect an environment by which:

  • Guests do not disrupt or interfere with the event, athletes and/or performers in any manner.
  • Guests must always show respect to fellow guests, employees, and performers within the venue at all times.
  • Guests who consume alcoholic beverages shall do so in a responsible manner and adhere to our Alcohol Policy. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner by our team.
  • Guests are to refrain from any behaviour that could be perceived as threatening such as fighting, throwing items and/or using foul/abusive language or gestures.
  • Guests do not display indecent or inappropriate messaging on signage or clothing.
  • Guests only sit in their ticketed seat and show their ticket to venue representatives when requested.
  • Guests are permitted to sit or stand during most events, provided that they are only occupying the area in front of their ticketed seat. Standing guests should continue to be respectful to other guests around them. Standing in aisles and/or on seats and chairs is strictly prohibited.
  • Guests follow the instructions from Spectra representatives regarding venue operations and emergency procedures.
  • Guests adhere to the “Prohibited Items” list when entering the venue.

The above guidelines have been established to ensure events at the Tribute Communities Centres are successful and enjoyable by all. Our Spectra employees are trained to intervene where necessary to help ensure that the above expectations are met, and guests are encouraged to report any inappropriate behavior to the nearest employee.

Guests who violate the Code of Conduct may be subject to ejection without refund and, to the extent their conduct constitutes a violation of law, may be subject to arrest. Oshawa Generals Season Ticket Holders may also be subject to having their season subscription revoked.

We thank you for your cooperation and collective effort.

Spectra Venue Management

Compliments, Complaints and Comments

Spectra values all feedback from guests.

For your customer service needs while at an event at the Tribute Communities Centre, we encourage you to speak directly to your section’s usher or nearest staff member. You can also text our Fan Services Department at 289-404-8098 or email [email protected] for any of your questions or concerns while at an event. This service will be available at all events once doors are open.

We love to recognize our team for going above and beyond. If you experience great service, please let us know by completing a GREAT Experience card that can be obtained at our Fan Services Desk located at the top of Section 102.

We hope that you’ll also complete our live event post-show surveys that are emailed to ticket purchasers to let us know about your experience at the Tribute Communities Centre. Please share the link with others that attended as part of your group so we can hear about their thoughts and experience.

Our annual survey is also a great resource for us as it allows everyone to provide feedback to us and what they’d like to see happen at the venue.

Concessions

Visit one of our concession stands throughout the venue for a wide variety of fan favourites as well as an offering of vegetarian and healthy options. All forms of payment are accepted at our concession stands and cookout locations. For more information on our concessions, please visit our Concessions page.

Cyber Club

Join the Tribute Communities Centre Backstage Pass for FREE and receive our newsletters containing event announcements, contests, special offers, and most importantly, presale passwords so you have a chance to purchase your tickets before the general public.

Sign up now here for the Backstage Pass Newsletter. 

D

Directions

For directions to the Tribute Communities Centre, please visit our Directions & Parking page

The address of the Tribute Communities Centre is 99 Athol Street East, Oshawa, Ontario.

Donation Requests

To learn how to submit a charitable donation request for tickets, please visit our Charitable Requests page

Door Opening Times

For most events, doors will open one hour prior to the start time of the event. Additional information and applicable gates will be provided to ticket purchasers in their pre-event email for live events.

For Oshawa Generals games, all three Gates are available for use and doors open one hour prior to the start of the game. Season Ticket Holders may enter through the Season Ticket Entrance on Athol Street beside Gate 1. Season Ticket Holders have access to early entry and can enter 15 minutes before regular door times.

Private and Group Suite ticket holders may enter through the Suite Entrance on the Southeast corner of the building at the corner of Bruce Street and Charles Street.

Dress Code

All guests must be fully-clothed to enter any area of the Tribute Communities Centre. Guests without shirts and/or shoes will not be permitted entrance to the venue.

Spectra reserves the right to deny entry to guests wearing clothing items displaying offensive text and/or images.

For events surrounding holidays or theme nights such as Halloween, costumes are permitted. Those wearing masks or makeup (full-face) will not be served or permitted to be in possession of alcohol. It is at the discretion of the venue to determine if costume accessories may be deemed unsafe or disruptive.

E

Electronic Devices

Electronic devices are not permitted for live events such as concerts or other special events.

Electronic devices including tablets, eReaders and handheld video games are permitted at Oshawa Generals games for personal entertainment, at the user’s own risk. Laptops are strictly prohibited.

Conditions apply with the use of electronic devices:

  • Device may not interfere with the enjoyment of other guests, including brightness of display and sounds of the device.
  • Device may not block the view of others in the surrounding area.
  • Device may not be used to record the event, take photos of the event or violate the privacy of other guests in attendance.

The misuse of electronic devices, will result in the ban of usage for the remainder of the event and potential ejection without refund.

Elevators

Public elevators are located inside Gate 1 and Gate 2 and will provide access to all levels of the venue.

Both Gate 1 and Gate 2 entrances at the Tribute Communities Centre are designated accessible as they are reachable from street level and have direct access to an elevator. Should you require access to the floor level for a live event, entrances may be restricted on a per event basis. If you have questions in regards to which gate is best to enter based on your seating location, please contact our Accessibility Coordinator, Gail Smith at 905-448-1574 or [email protected].

Emergencies / Evacuations

Spectra is committed to providing the highest standard of safety for our visitors and employees. Emergency response procedures have been developed to address an emergency or crisis that might arise at Tribute Communities Centre or surrounding areas that may affect the venue operation. Please follow directions of event staff in case of an emergency.

 

Employment Opportunities

Please visit our Employment page to see any current opportunities to be a member of our team. 

F

Fan Assistance

If you require assistance during your visit to the Tribute Communities Centre or wish to report violations of the Tribute Communities Centre Guest Code of Conduct, we encourage you to speak directly to your section’s usher or nearest staff member. You can also text our Fan Services Department at 289-404-8098 or email [email protected] for any of your questions or concerns while at an event. This service will be available at all events once doors are open.

Fan Services Desk

Our Fan Services Desk is located at the top of Section 102 on the main concourse. Our staff are trained to assist you with points of interest inside the venue, amenities, event-specific information, lost and found, or address your comments and/or concerns.

Fees

Ticket pricing advertised on tributecommunitiescentre.com will be displayed as the final in-person pricing at the ticket office which includes tax and applicable fees, unless otherwise stated.

All tickets are subject to a facility fee of $2.50 which contributes to the Capital Restoration Fund for the Tribute Communities Centre which covers the costs associated with funding the maintenance and upkeep of the facility.

Tickets purchased online or by phone will incur additional convenience fees and an order charge for the services rendered by the provider. Online and phone orders are also subject to delivery charges for certain methods of delivery such as regular mail or express post.

First Aid

First aid kits are available on every level of the Tribute Communities Centre so please ask our Fan Services Desk or the closest member of our team if medical assistance is required. There are three defibrillators located in the Tribute Communities Centre and they are located on both Rink 1 and Rink 2. Most event days, a designated First Aid Team will be available on-site. 

Food and Beverage

Spectra at the Tribute Communities Centre prohibits guests from bringing in outside food and beverage into the facility. We remain committed to create innovative and fan-focused food and beverage offerings every season and our food options can be viewed on our Food & Drinks page.

Spectra strives to provide a peanut-free environment however as we do not oversee food supplier processing and packaging procedures, we can not guarantee zero contamination. We prohibit any outside food and beverage as a safety precaution for those with severe allergies. We strongly recommend that those with allergies exercise extreme caution when ordering or buying any food products.

Please note this policy is subject to change at any time at the venue’s discretion.

G

Gates

The Tribute Communities Centre is equipped with three public Gates, a Season Ticket Holder Entrance and a Suite Holder Entrance.

  • Gate 1 is located at the Athol Street East and Mary Street intersection at the front of the Tribute Communities Centre.
    • Gate 1 is accessible and is close to an elevator. Gate 1 is nearest to Red Tilson Lane, the Ticket Office, Spectra Administration Offices, Oshawa Generals Office, Oshawa Generals Store and the Oshawa Sports Hall of Fame. 
  • Gate 2 is located on Athol Street East and is nearest to Charles Street intersection.
    • Gate 2 is accessible and is close to an elevator. Gate 2 is closest to Prospects Bar & Grill and floor access points when applicable.
  • Gate 3 is located on the South side of the venue and can be accessed from the private suite holder's parking lot.
    • This gate is not wheelchair accessible as there are approximately 15 stairs to ascend before the gate doors.
  • Private and Group Suite ticket holders may enter through the Suite Entrance on the Southeast corner of the building at the corner of Bruce Street and Charles Street.

*Please note that for some events, only select gates will be in use. Please reference the show information email sent to you during the days leading up to the event. If ever uncertain, please contact our ticket office directly for information at 905-438-8811.

For Oshawa Generals games, all three Gates are available for use and doors open one hour prior to puck drop. Season Ticket Holders can enter 15 minutes earlier through the Season Ticket Holder Entrance.

Group Tickets

Select live events will offer group discounted ticket pricing. Please visit the Group Tickets page for a list of upcoming shows offering a group discount. For more information, contact Kim Ellis at 905-448-1568 or [email protected].

For Oshawa Generals group rates, please contact Jason Hickman at 905-433-0900 x2226 or [email protected]

H

Host an Event / Private Events

The Tribute Communities Centre has several options for private events such as birthday parties to corporate meetings. We have numerous configurations for live events, sporting events and tradeshows.

For more information on hosting your event with us, visit our Host an Event section of our website

Housekeeping

If you notice a spill, facility service interruption or housekeeping concern in the venue, please inform the nearest employee or text our Fan Services Department at 289-404-8098.

I

Ice Rentals

To book ice on either of our two ice rinks, please visit our Ice Rentals page.

L

Lost Guest

If a person or child in your party gets separated from you while at the Tribute Communities Centre, please speak to the nearest staff member or visit the Fan Services Desk immediately. Be prepared to give a detailed description of the lost guest, location and time in which you noticed the separation and seat location. Our Security and Fan Services Team will respond as safely and promptly as possible.

Lost and Found

If you misplace an item or find something that belongs to another guest while at the Tribute Communities Centre, please visit the Fan Services Desk at the top of Section 102. Forms are available to report missing items. Fans inquiring about lost items should call the Spectra Administration office at 905-438-8881. Items lost at prior events are held in storage for 30 days and then are donated to a local charity. The Tribute Communities Centre cannot be held responsible for lost or damaged items.

Lost Tickets

Please contact 905-438-8811 or come in to the Tribute Communities Centre Ticket Office to report your tickets lost. The following information will be required: customer’s name, date of purchase, credit card used.

Once the original order has been found, replacement tickets will be printed and the original tickets will be voided. The replacement tickets will only be allowed to be picked up on the event day. This ensures the safety of your ticket because once tickets have been replaced; no other replacements can be made. Replacement tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid photo ID and the credit card used to purchase the tickets.

In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets. Replacement tickets will be subject to a reprint fee. Food and beverage vouchers, gift certificates or other vouchers used for venue ticket redemption cannot be reprinted.

M - O

Merchandise

Live event merchandise will be sold at the discretion of the promoter and may vary by market. Please speak to a venue staff member for points of sale inside the venue. Most merchandise sellers will accept cash, debit, credit (Visa, Mastercard and Amex) and Apple Pay but payment types may vary.

For Oshawa Generals merchandise, please visit the Official Oshawa Generals Store located inside Gate 1. The store is open during Oshawa Generals home games. Additional hours and information can be found on the Oshawa Generals Store page. During Oshawa Generals' games, merchandise is also available at the top of Section 112.

Noise Making Devices

Musical instruments or any noise-making devices are not permitted inside the Tribute Communities Centre. This includes, but is not limited to, air horns, cowbells, megaphones, sirens, whistles and vuvuzelas. However, items purchased from the Oshawa Generals Store or received at an Oshawa Generals game are permitted during their games. These items must be used in a respectful manner and not disrupt guests around them.

Some exceptions may apply at the discretion of the Oshawa Generals Hockey Club and venue. 

Oshawa Generals

The Oshawa Generals is a member team in the Ontario Hockey League (OHL) and play all home games at Tribute Communities Centre.

For more information on the Oshawa Generals, please visit their website at oshawagenerals.com.

For more information on the Oshawa Generals Store, please visit our Oshawa Generals Store page

Oshawa Sports Hall of Fame

P

Parking

For information on parking options, please visit our Directions & Parking page.

Payment Options

The Tribute Communities Centre accepts most forms of payment for both your ticketing and food needs including cash, debit and all major credit cards including Visa, Mastercard, and American Express. Concession stands also accept Apply Pay.

Platinum Seats

Platinum Seats are premium tickets to concerts and other events made available by artists and event providers. They give fans fair and safe access to some of the best seats in the venue. Platinum Seats are not a VIP package and do not include Meet and Greet access. If Platinum Seats are available for an event with a general admission area such as the floor, there will be no chair provided and the ticket issued will be for standing room.

Private Events

The Tribute Communities Centre has numerous unique locations to hold your private function including two ice surfaces and a fully licensed restaurant and bar that offers many catering options. For more information on private events, please visit our Host an Event section

Prohibited Items

For the safety and security of our guests, the following items are not permitted inside the Tribute Communities Centre:

  • Animals with the exception of service animals with proper documentation
  • Balloons (filled with helium)
  • Banners, signs and flags not permitted as per our Banners, Signs and Flags Policy
  • Clothing or costumes displaying explicit language, profanity, derogatory characterization, political statements, motorcycle club vests, gang colours as well as studded, chained, or spiked jewellery or clothing
  • Cameras, recording devices and accessories not permitted as per our Camera Policy
  • Cans or containers made of metal, glass or plastic
  • Electronic devices with exceptions as per our Electronic Devices Policy
  • Food, drinks and alcohol including flasks and bottles
  • Flashlights, laser pointers, flares, fireworks and confetti
  • Flammable liquids, aerosol cans and incendiary devices
  • Illegal drugs or substances
  • Attire that conceals identity
    • Exceptions are made for medical and religious purposes, after proper inspection.
  • Noise making devices including but not limited to air horns, cowbells, megaphones, sirens, whistles and vuvuzelas
  • Pamphlets, posters, flyers – no solicitation
  • Skateboards, Segways, scooters, rollerblades and Heelys, bikes, hover boards and helmets of any kind
  • Stickers and/or decals
  • Two-way radios
  • Umbrellas, sticks or poles longer than 3’
  • Weapons of any kind including multi-tool pocket knives and self defence sprays
  • Wrapped gifts

All bags, jackets, and guests are subject to search upon entering the facility. Guests found in possession of the above-mentioned items will be asked to remove the item from the facility or dispose of it. Guests who refuse to comply may be ejected from the facility and may be subject to arrest. Management reserves the right to handle each occurrence on a case-by-case basis. Spectra holds no legal responsibility to any items that are lost or stolen during events. Some live events may have additional prohibited items. 

Prospects Bar and Grill

For more information on our in-venue restaurant or to make reservations, please visit our Prospects Bar & Grill page

Public Transportation

Located in the heart of Downtown Oshawa, the venue is easily accessible by many forms of public transportation including Durham Region Transit and Metrolinx (GO Transit). For more information, please visit our Directions and Parking page

R

Recycling

Tribute Communities Centre encourages all of our guests to reduce, reuse and recycle. Recycling containers are located throughout all areas and levels of the venue for guests to dispose of any plastic and aluminum materials.

Refunds / Exchanges

All sales are final. There are no refunds or exchanges on all tickets or special packages. Fans can upgrade tickets for events when possible; however, this is not a guaranteed policy and is done at the sole discretion of the event promoter.

Please note that in the event of an event cancellation, the paid ticket price and facility fee will be refunded. Order and delivery charges, convenience fees, and other fees associated with online and phone ticket purchases will be retained for services rendered by the provider.

Restrooms

All restrooms in the Tribute Communities Centre are accessible to persons with disabilities and can be located in each corner of the venue.

In addition, accessible family service washrooms are located on the main concourse and suite level and are provided to accommodate guests with disabilities and their companion. These accessible family restrooms also serve families with small children who need assistance and have baby change tables in each.

S

Secondary Ticket Market and Scalpers

Paciolan is the only authorized ticketing agent of Tribute Communities Centre. The Tribute Communities Centre does not encourage purchasing tickets from the secondary ticket market. Tickets purchased from an unauthorized agent may be counterfeit, stolen or otherwise void and may not be valid for admission to the event. Fraudulent tickets presented at an event will be confiscated and will not be honoured and no compensation will be provided. We will forward any information or materials requested by police services and will cooperate fully in any investigation regarding counterfeit or fraudulent tickets.

Please note, if you use a search engine to type in ‘Tribute Communities Centre,’ ‘Tribute Centre,’ ‘TCCentre’ or any other variation, be aware of the link you are clicking on. Search engines, such as Google, have ads located above the true search results which are typically purchased by reselling companies and are not official ticketing outlets for the Tribute Communities Centre. Always ensure you type www.tributecommunitiescentre.com directly into your browser’s address bar. Tickets for our events are always sold in Canadian currency.

Security and Searches

All guests will be subject to a search in order to prevent individuals from bringing unauthorized or prohibited items into the facility. Upon entering the Tribute Communities Centre, a security search is required for all events, in order to ensure the safety of all guests and staff.

Such search may be by way of a bag check, physical pat-down or by security metal detection. These processes may require guests to remove items from their pockets or items of clothing like jackets or hats for a thorough search. Please note security protocols may vary by event and is up to the discretion of the venue and/or promoter.

Any prohibited items found during a search will be discarded or may be returned to the guest's vehicle. Guests who refuse to submit to a search process shall be refused entry, without refund.

Smoking

Smoking is strictly prohibited inside the Tribute Communities Centre at all times. The use of e-cigarette and/or vaping mechanisms is also strictly prohibited.

Smoking cigarettes is not permitted within nine meters of public entrances. As per the Province of Ontario’s legislation, smoking of recreational cannabis may only occur at a distance of no less than 20 meters from the Tribute Communities Centre property. Please note, you must have your ticket scanned to leave the building to be able to re-enter.

See also: Cannabis

Solicitation / Literature

Guests should be aware that the distribution of business cards, commercial advertising, flyers, handbills, leaflets, posters, stickers or any other written, printed and/or painted materials is prohibited at the Tribute Communities Centre unless approved. Any posted or distributed materials on the Tribute Communities Centre property must be approved by Spectra. If during an Oshawa Generals game, the Oshawa Generals Hockey Club can also provide approval.

Spectra

Responsible for the management, operation and food services of the Tribute Communities Centre, Spectra prides themselves on their superior service and client-focused approach, as they bring innovative solutions to events across a range of sports facilities, convention centers, performing arts centers, state fairs, and much more. Learn more at SpectraExperiences.com.

Standing

Guests at the Tribute Communities Centre are allowed to stand during an event, provided that they are only occupying the area in front of their ticketed seat. Guests are encouraged to respect the sight lines and experiences of guests around them. Standing on seats or chairs is strictly prohibited.

For the safety of all guests, aisles must be kept clear at all times. Please follow the directions of the usher in your section to your assigned ticketed seat and refrain from standing, dancing or leaving personal items in the aisles.

For select events, specific policies could be implemented by the promoter to prohibit standing during the performance. Please follow the directions of ushers and security or visit the Fan Services Desk  at the top of Section 102 for more information.

Strollers

Strollers are not permitted in the seating sections of the arena. We offer a stroller check-in service located at the Fan Services Desk at the top of Section 102. This location may change depending on an event’s configuration, but our team will be able to assist you.

Spectra and the Tribute Communities Centre are not responsible for any lost, stolen or damaged strollers.

Suites (Private), Group Suites and Medallion Lounges

Enjoy the game or concert from the privacy and comfort of a suite. The Tribute Communities Centre has 23 private suites that accommodate 10-18 guests. They can be rented on a per-event basis or leased per season.

The venue also has four Group Suites that provide accommodations for 20-40 guests and can be rented on a per-event basis and are available dependant on the event configuration. Medallion Lounges are also available for select events and can accommodate 20-210 guests.

Visit the Suites page for more information. 

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Text to Assist

You can access our Fan Services Department quickly by sending a text to 289-404-8098.

Whether you have wayfinding questions, trouble with a fan near you or notice something that needs attention, our team will respond quickly to assist you.

See also: Compliments, Complaints and Comments / Fan Services Desk

Ticket Limits

Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Paciolan, Spectra/Tribute Communities Centre and/or the concert promoter at their discretion. This includes orders purchased due to technical website/system errors and/or orders associated with the same name, email address, billing address, credit card number or other information.

If tickets are cancelled for exceeding the household limit, only the paid ticket price and facility fee will be refunded to the customer’s account. All other fees and charges will be retained for services rendered by the provider. Accounts that exceed ticket limits may be prevented from purchasing future events at the Tribute Communities Centre.

Ticket Office

For more information such as location, hours of operation and more for the Ticket Office, please visit our Ticket Office page

Umbrellas

Collapsible umbrellas are permitted inside the Tribute Communities Centre as long as they are stored under a patron's seat. All other umbrellas must be checked at the Fan Services Desk at the top of Section 102 until the end of the event.

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Wheelchairs

As a courtesy, a limited number of complimentary wheelchairs are available at all performances to assist fans to and from their seating areas. Wheelchair assistance is provided on a first-come, first-served basis. Due to the limited number of wheelchairs available, they may not be borrowed or rented as seating during an event. If wheelchair assistance is necessary during an event, please notify the nearest staff member or prearrange with our Accessibility Coordinator, Gail Smith at 905-448-1574 or [email protected].

Guests are required to supply a piece of valid photo ID should their companion be escorting them without a member of the building present.

WiFi

The Tribute Communities Centre does not offer public WiFi for guests.

 

Will Call

Will Call is located at the Tribute Communities Centre Ticket Office located inside Gate 1.

Fans picking up tickets at Will Call must present valid, government-issued photo identification when picking up their tickets. We will not release tickets to any other party than the purchaser unless they have added an alternate pickup name on the tickets during the initial purchasing process. Pick-up restrictions may apply and can vary by event.