Ticket Office Information
If you wish to speak to our ticket office, please call 905-438-8811 and leave a detailed message including your name, account number if known, and a contact telephone number with your preferred time for us to return your call. Although, due to the pandemic, the ticket office currently remains closed; this voice mailbox is checked regularly and we will endeavour to return your call within 24-48 hours.
Currently, tickets for Tribute Communities Centre events may be purchased:
- Online at tributecommunitiescentre.com by visiting the specific event page*
*Tickets purchased online or by phone will be subject to convenience fees, order charges as well as fees for certain methods of delivery.
On event days, tickets for that day’s event will become unavailable via phone and internet two hours prior to the scheduled start of the event. After this time, tickets will only be available for purchase in person at the Tribute Communities Centre Ticket Office.
Ticket Office Hours
The Ticket Office at the Tribute Communities Centre will be closed until further notice.
If you have any ticketing related questions, please contact:
- Karen Theis - Director of Ticketing - [email protected]
99 Athol Street East
Oshawa, Ontario L1H 1J8
- Located inside Gate 1 (at the corner of Athol Street and Mary Street)
- Parking meters along Athol Street in front of the arena allow for the nearest parking. Accessible parking is available on Red Tilson Lane for those with valid permits. Parking of any kind at the top of the laneway or in the courtyard in front of Gate 1 is not permitted.
Additional Ticketing Information
Guests with accessible needs are able to purchase tickets 24 hours a day at tributecommunitiescentre.com. Patrons may also call 905-448-1574 during normal business hours or email Gail Smith, Assistant Ticketing Manager and Accessibility Coordinator at [email protected]. When ordering accessible tickets, it is important to indicate that you require accessible seating so we may properly assist you. For more information on Accessibility at the Tribute Communities Centre, please visit our Accessibility page.
Cancelled or Postponed Events
In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Tribute Communities Centre website. We will also send an email to ticket purchasers of that event, if we have their contact information.
If an event is cancelled, refunds will be available at the original point of purchase. If the event is rescheduled, tickets purchased for the original date will be honoured at the new date. In most cases, refunds will also be available at the original point of purchase within a specified timeline that will be provided through the channels listed above.
Tickets purchased with a credit card will be refunded to the original card used to purchase the tickets. The Tribute Communities Centre is not responsible for tickets purchased through unauthorized sources.
PLEASE NOTE: In the event of an event cancellation, the paid ticket price and facility fee will be refunded. Order and delivery charges, convenience fees, and other fees associated with online or phone purchases will be retained for services rendered by the provider.
Child Ticket Policy
Guests 24 months of age and older are required to have a ticket for admission to events, unless otherwise stated in the additional ticket information section of the selected event’s page. Infants under 24 months of age may sit in a ticket holder’s lap so long as they do not obstruct the view of others. Please contact the ticket office at 905-438-8811 for more information.
Children 12 years of age and under must be accompanied and supervised by an adult when inside the Tribute Communities Centre.
Ticket pricing advertised on tributecommunitiescentre.com will be displayed as the final in-person pricing at the ticket office which includes tax and applicable fees.
All tickets are subject to a facility fee of $2.50 which contributes to the Capital Restoration Fund for the Tribute Communities Centre which covers the costs associated with funding the maintenance and upkeep of the facility.
Tickets purchased online or by phone will incur additional convenience fees and an order charge for the services rendered by the provider. Online and phone orders are also subject to delivery charges for certain methods of delivery such as regular mail or express post.
Please contact 905-438-8811 or come in to the Tribute Communities Centre Ticket Office to report your tickets lost. The following information will be required: customer’s name, date of purchase, credit card used.
Once the original order has been found, replacement tickets will be printed and the original tickets will be voided. The replacement tickets will only be allowed to be picked up on the event day. This ensures the safety of your ticket because once tickets have been replaced; no other replacements can be made. Replacement tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid photo ID and the credit card used to purchase the tickets.
In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets. Replacement tickets will be subject to a reprint fee.
Cash, Interac, Visa, MasterCard, and American Express are all accepted methods of payment at the Tribute Communities Centre Ticket Office.
Platinum Seats are premium tickets to concerts and other events made available by artists and event providers. They give fans fair and safe access to some of the best seats in the venue. Platinum Seats are not a VIP package and do not include Meet and Greet access. If Platinum Seats are available for an event with a general admission area such as the floor, there will be no chair provided and the ticket issued will be for standing room.
Refunds / Exchanges
All sales are final. There are no refunds or exchanges on all tickets or special packages. Fans can upgrade tickets for events when possible; however, this is not a guaranteed policy and is done at the sole discretion of the event promoter.
Please note that in the event of an event cancellation, the paid ticket price and facility fee will be refunded. Order and delivery charges, convenience fees, and other fees associated with online and phone ticket purchases will be retained for services rendered by the provider.
Ticket insurance with FanShield is available during the online ticket purchase process to protect your purchase from unforeseen circumstances that prevent you from attending.
Secondary Ticket Market and Scalpers
Paciolan is the only authorized ticketing agent of the Tribute Communities Centre. The Tribute Communities Centre does not encourage purchasing tickets from the secondary ticket market. Tickets purchased from an unauthorized agent may be counterfeit, stolen or otherwise void and may not be valid for admission to the event. Fraudulent tickets presented at an event will be confiscated and will not be honoured and no compensation will be provided. We will forward any information or materials requested by police services and will cooperate fully in any investigation regarding counterfeit or fraudulent tickets.
Please note, if you use a search engine to type in ‘Tribute Communities Centre,’ ‘Tribute Centre,’ ‘TCCentre’ or any other variation, be aware of the link you are clicking on. Search engines such as Google have ads located above the true search results which are typically purchased by reselling companies and are not official ticketing outlets for the Tribute Communities Centre. Always type www.tributecommunitiescentre.com directly into your browser’s address bar.
Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Paciolan, Spectra/Tribute Communities Centre and/or the concert promoter at their discretion. This includes orders purchased due to technical website/system errors and/or orders associated with the same name, email address, billing address, credit card number or other information.
If tickets are cancelled for exceeding the household limit, only the paid ticket price and facility fee will be refunded to the customer’s account. All other fees and charges will be retained for services rendered by the provider. Accounts that exceed ticket limits may be prevented from purchasing future events at the Tribute Communities Centre.
Will Call is located at the Tribute Communities Centre Ticket Office located inside Gate 1.
Guests picking up tickets at Will Call must present Valid Photo ID when picking up their tickets. Pick-up restrictions may apply and can vary by event.
We will not release tickets to any other party than the purchaser unless they have added an alternate pickup name on the tickets during the initial purchasing process. Guests can utilize our Ticket Transfer option within their account to transfer tickets safely to friends and family.