Accessibility

Spectra strives to provide guests with disabilities the same opportunities to access the Tribute Communities Centre as others while allowing them to benefit from the same services. If you have any questions or needs not addressed below, please contact our Accessibility Coordinator, Gail Smith at 905-448-1574 or [email protected].
 

Purchasing Tickets

How to Purchase Accessible Tickets

To purchase accessible seating, visit the Tribute Communities Centre Ticket Office, purchase online at tributecommunitiescentre.com, call 905-448-1574 or email [email protected].

Notice of special needs must be addressed at time of purchase so that we may best accommodate you. All accessible seats are sold on a first-come, first-served basis. Guests who arrive to an event and need accessible seating, but did not purchase tickets in an accessible area, will be accommodated to the best of our ability.

Support Persons

All fans entering our venue, including those acting as a support person for patrons with a disability, are required to hold a valid ticket. Tickets are subject to standard event pricing.

Arriving at the venue

Accessible Parking

Designated accessible parking is available for any guest with a valid accessibility permit on Red Tilson Lane which is located on the West side of the venue and can be entered from Bruce Street. These spaces are first-come, first-served and subject to all applicable City of Oshawa accessible parking rules and/or restrictions. Parking of any kind is not permitted in the roundabout at the top of Red Tilson Lane as it is utilized as a drop off area for those with accessible needs.

There are also accessible parking spaces on Bruce Street, Charles Street and Athol Street East surrounding the venue.

Entrances and Elevators

Both Gate 1 and Gate 2 entrances at the Tribute Communities Centre are designated accessible as they are reachable from street level and have direct access to an elevator. Should you require access to the floor level for a live event, entrances may be restricted on a per-event basis. If you have questions in regards to which gate is best to enter based on your seating location, please contact our Accessibility Coordinator, Gail Smith at 905-448-1574 or [email protected].

Attending an Event

BlindSquare

BlindSquare beacons have been installed in the Tribute Communities Centre which enables users who are visually impaired to better navigate within the venue. The app describes the surrounding environment and announces points of interest such as entrances, exits and restrooms. The free BlindSquare Event app is available in multiple languages for iPhone users through Apple’s App Store.

Fan Support Text Line

While attending an event at our building, if you have any questions or concerns, please contact one of our staff or you can contact Fan Services by text at 289-404-8098 or email at 
[email protected]. This service will be available at all events once doors are open.

Fan Services Desk

Our Fan Services Desk is located on the main concourse at the top of Section 102. Our staff is pleased to respond to all guest inquiries and suggestions.

Services provided include the following:

  • Reuniting lost patrons
  • Transportation information
  • Emergency assistance
  • Hearing assistance devices (for some shows)
  • Sensory kits
  • Ticket inquiries
  • Collecting and returning lost and found items
  • Storing wheelchairs, scooters, walkers and strollers

Hearing Assistance Devices

Hearing assistance devices are available free of charge at the Fan Services Desk for most events. It is recommended that guests bring their own plug in headphones. You will be asked to leave your credit card or photo identification as a deposit. Arrangements can be made by calling in advance; please contact our Accessibility Coordinator, Gail Smith at 905-448-1574 or [email protected].

Restrooms

All washroom facilities at the Tribute Communities Centre are wheelchair accessible. In addition, accessible family service washrooms are located on all levels and are provided to accommodate guests with disabilities and their companion. These accessible family restrooms also serve families with small children who need assistance and have baby change tables in each.

Sensory Kits

Spectra is improving their ability to assist and accommodate guests with sensory needs as they may find the visual or auditory environment at the Tribute Communities Centre overwhelming. The tools within each Sensory Kit will be useful to them and assist them in enjoying an event with greater comfort. Each Sensory Kit contains noise-canceling headphones, anti-glare glasses, fidget toy, communication cards, and other resources and are available for checkout (at no cost) at our Fan Services Desk located on the main concourse at the top of Section 102. You will be asked to leave your credit card information, photo identification or $20 cash as a deposit. Arrangements can also be made by calling in advance, please contact our Accessibility Coordinator, Gail Smith at 905-448-1574 or [email protected].

Once the event has ended, guests are asked to return the kit to the Fan Services Desk where it will be inventoried, sanitized and restocked as required for future use.

Service Animals

All service animals are welcome at the Tribute Communities Centre but must remain on a leash or harness at all times. Please have your animal clearly marked upon arrival and ensure you have valid documentation with you. Please notify your ticket seller at time of purchase if an aisle seat is required for your service animal.

Special Effects

Some events may include special effects such as smoke, haze, pyrotechnics and flashing and strobe lighting.

Wheelchair Assistance

As a courtesy, a limited number of complimentary wheelchairs are available at all performances to assist fans to and from their seating areas. Wheelchair assistance is provided on a first-come, first-served basis. Due to the limited number of wheelchairs available, they may not be borrowed or rented as seating during an event. If wheelchair assistance is necessary during an event, please notify the nearest staff member or prearrange with our Accessibility Coordinator. Guests are required to supply a piece of valid photo ID should their companion be escorting them without a member of the building present.

Website Accessibility

In fulfilling our purpose, Spectra is committed to operate and maintain the Tribute Communities Centre with the highest standards in order to provide a world-class sports and entertainment facility that is clean, safe, offers exceptional customer service and products, and offers something for everyone. In connection with our purpose, Tribute Communities Centre is committed to improving the accessibility and usability of its website, www.tributecommunitiescentre.com. Tribute Communities Centre has implemented the relevant portions of the World Wide Web Consortium’s Web Content Accessibility Guidelines 2.0 Level AA (WCAG 2.0 AA) as its web accessibility standard.

If you have comments or suggestions on accessibility, please contact us at 905-448-1574 or email [email protected].