Employment

Join our team.

OVG360, an industry leader in sports, entertainment and venue management, is dedicated to recruiting and developing individuals with the skills, experience, desire, and values to contribute to the continued growth and success of our organization. Our goal is to attract, retain, inspire, develop and unleash the very best sports and entertainment professionals in the world so that we can provide fun and exciting experiences for our guests.

Our commitment to providing GREAT customer service at the Tribute Communities Centre begins with hiring quality people who share our passion. OVG360 is an equal opportunity employer and encourages all qualified individuals to apply to open positions below:

Available Positions at the Tribute Communities Centre

 

Director of Food & Beverage

For more information or to apply for our Director of Food & Beverage position, please visit our Corporate Careers page.

Sous Chef

For more information or to apply for our Sous Chef position, please visit our Corporate Careers page.

Suites & Sales Manager

For more information or to apply for our Suites & Sales Manager position, please visit our Corporate Careers page.

Interim Event Services Manager

TITLE:                         Interim Event Services Manager

TO:                              Director of Events & Ice Programming

DEPARTMENT:           Event Services

STATUS:                     1-year Contract

 

Summary:

Working co-operatively and collaboratively with all departments, the Interim Event Services Manager, will provide oversight and management of OVG360 guest services and security personnel. The Interim Event Services Manager will coordinate all communication between the event and security staff, and all required departments, create action plans, delegate assignments to the appropriate personnel, and be responsible for and ensure safe and enjoyable overall customer and lessee guest experience. The Interim Event Services Manager serves as a liaison between the facility and customers, tenants, and promotors ensuring all requirements are met or exceeded, and ensures all facility rules, regulations and policies and procedures are adhered to. This position is responsible to hire, mentor, retain, supervise, train, discipline and/or terminate associated part-time Event and/or Security Services staff, including Event and/or Security Supervisors. There are times that it may be required to work extensive hours including nights, weekends and holidays.

 

JOB FUNCTIONS:

·        Understand and work within the framework of all existing Collective Agreements, as it relates to applicable staff.

·        Coordinate and communicate all relevant information for assigned events, including preparing staffing plans, event details sheets and facilitating staff briefing notes.

·        Responsible for creating, implementing and distributing shift availability sheets for event staff, as they pertain to the union agreement on a monthly basis. Ensuring that all details outlining staff expectations are clearly and concisely stated.

·        Preparation and distribution of staff schedules on a monthly basis, incorporating staff availability; as well as adhering to all event requirements outlined by the Director of Events and Ice Programing.

·        Oversee all staffing deployments on an event-by-event basis, including all timesheets and break sheets.

·        Oversee preparation of and input of, payroll requirements for all Event Services and Security Personnel.

·        Review and update Event Services Manuals; as required.

·        Prepare post event and incident reports for all events coordinated.

·        Preparation and submission of expenses for event settlement; if applicable.

·        Track and monitor all event staff deployment activity including shift deployment rotation.

·        Distribute and track all staff uniforms and work gear.

·        Oversee all Event Services equipment, maintaining the operation, condition and security of all departmental assets - including but not limited to radios, scanners & hearing assist devices.

·        Provide exceptional customer service adopting Oakview Group Customer Service philosophy and respond to all fan and staff inquiries in a timely and efficient manner.

·        Hire, train, supervise and evaluate all event staff including ushers, ticket takers, fan services, supervisors, security and parking.

·        Liaise between St John Ambulance volunteers, outsourced security, as well as the Durham Regional Police as required based upon the event – provide them with all of the necessary equipment and information.

·        Ensure any/all security measures are taken including pat-down, bag checks and ID checks, in addition to requests from either the Director of Events & Ice Programing or Production/Artists Security team.

·        Conduct team briefings and training sessions as assigned.

·        Lead, direct and inspire all event and security team members.

·        Perform regular inspections of all assigned and deployed positions; ensuring the safety of all fans and staff members at all times.

·        Write reports; ensuring the accuracy of reported data and proper presentation.

·        Maintain a secure and inviting environment throughout the Tribute Communities Centre at all times.

·        Act as ambassador for OVG360 and the City of Oshawa.

·        Support all departments with fan related escalations as required.

·        Adhere to all OVG360 service standards and policies, including Health and Safety.

·        Work in compliance with the provisions of the Occupational Health and Safety Act.

·        Perform any additional tasks as assigned by management including but not limited to working with AutoCAD and IATSE Local 58 in support of the Director of Events and Ice Programming.

Qualifications:

 

·        Minimum 2-4 (two to four) years of increased responsibility and experience in Event and/or Facility Management.

·        Minimum two (2) years of experience in a Supervisory/Management role within a Unionized environment is considered an asset.

·        Knowledge of supervisory principles, with an emphasis in working with, mentoring, retaining and training part-time staff.

·        Candidate should be a detail-oriented individual who possess leadership, supervisory and organizational skills and be able to function in a multi-tasked, multi-faceted environment.

·        Have or be willing to obtain a valid security license and possess demonstrated knowledge of crowd management and crowd control techniques.

·        Have a “Lead by Example” philosophy and work with enthusiasm and professionalism at all times.

·        Proficient in the use of AutoCAD is considered an asset.

·        Possession of/ability to obtain a Smart Serve certificate.

·        Possess a valid or be willing to obtain a Standard First Aid w/CPR C + AED certificate.

·        Possess a valid G level driver’s license.

·        Experience in payroll software specifically Enterprise considered an asset

·        Strong written and oral communication is vital.

·        Proficient in the use of all Microsoft Office programs including Word, Excel and Outlook.

 

Vaccination Statement

OVG360 is strongly committed to ensuring a safe environment for all. As such, based on provincial and federal recommendations, we highly encourage all our employees to be fully vaccinated against COVID-19. Although being vaccinated is a personal choice, it is important to note that public health circumstances could change and/or fully vaccinated conditions be re-instated by key facility users/stakeholders including clients, governing sport bodies and/or artists and/or promoters.

 

HOW TO APPLY:

Resumes can be emailed to Joshua.macdonald@oakviewgroup.com or resumes can be dropped off at the Tribute Communities Centre’s Administration Office between 9am-5pm, Monday to Friday. If you are dropping off your resume, kindly place your resume in a sealed envelope clearly labeled “Interim Event Services Manager”.

Conversion Staff

As a valuable member of the Conversion team, you will deliver championship service throughout the organization.  Under the direction of the Operations Manager/Conversion Supervisor, you will be responsible for the setup/take down of the Facility events.   

TITLE: Conversion Staff

REPORTS TO: Operations Manager/Conversion Supervisor

DEPARTMENT: Operations

JOB FUNCTIONS:

  • Convert seating, boards, glass, staging, etc. between events/games in a safe, timely and efficient manner
  • Communicate positively and professionally with internal customers and co-workers to meet organizational goals
  • Ensure work area and equipment is clean and organized at all times
  • Work diligently to ensure the safety of self and others at all times
  • Adhere to all Spectra Venue Management service standards and policies
  • Perform all other duties as assigned

REQUIREMENTS:

  • Available to work the overnight shift and weekends with some flexibility for late afternoon shifts
  • Previous experience in general labour/construction is an asset
  • Ability to work while under pressure; meet tight deadlines
  • Must be able to bend, stretch, move in repetitive motions, etc.
  • Able to lift a minimum of 50lbs unaided
  • Safety boots required, Uniform top provided
  • Positive team spirit and a professional winning attitude

APPLY: Please send resume to Jay Laxton, Director of Operations, at: jay.laxton@oakviewgroup.com

 

All Available Positions with OVG360

We transform events into great experiences through creative entrepreneurship, innovative techniques and best-in-class service that touch every aspect of the live event experience across the world. Through our expansive scope of integrated services and marketing expertise, we provide our partners with the best resources to generate revenue and drive the bottom line.

If you are passionate, innovative, detail-oriented, and eager to be a part of a growing team, check out our posted openings for opportunities to join our team! We have a variety of roles available across Venue Management, Food Services & Hospitality, Partnerships, and Corporate locations.

View All Available OVG360 Positions

OVG360 at the Tribute Communities Centre is an Equal Opportunity Employer in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and the Human Rights Code. OVG360 at the Tribute Communities Centre will provide accommodations throughout the recruitment, selection and/or the assessment proves to applicants with disabilities.