Ticket Office Information

Ticket Office Hours

• Monday - Friday: 10:00am - 6:00pm
• Saturday: 10:00am - 4:00pm 
• Sunday: CLOSED

**The Ticket Office will open and/or extend hours for various events and on sales.

Generals' Game Day Hours

• Monday - Saturday: 10:00am - End of 2nd Intermission
• Sunday: 12:00pm - End of 2nd Intermission 
  • For 2:05pm games, ticket office opens at 10:00am

99 Athol Street East
Oshawa, Ontario L1H 1J8

• Located inside Gate 1 (at the corner of Athol Street and Mary Street)
• Parking meters along Athol Street in front of the arena allow for the nearest parking. Accessible parking is available on Red Tilson Lane for those with valid permits. Parking of any kind at the top of the laneway or in the courtyard in front of Gate 1 is not permitted.

For our Mobile Ticketing Guide that is full of instructions and answers to FAQ's, please visit the Mobile Tickets page.

Guests with accessible needs are able to purchase tickets 24 hours a day at tributecommunitiescentre.com. Patrons may also call 905-438-8811 during normal business hours or email Gail Smith, Assistant Ticketing Manager and Accessibility Coordinator at gail.smith@oakviewgroup.com. When ordering accessible tickets, it is important to indicate that you require accessible seating so we may properly assist you. For more information on Accessibility at the Tribute Communities Centre, visit our Accessibility page.

In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Tribute Communities Centre website. We will also send an email to ticket purchasers of that event, if we have their contact information.

If an event is cancelled, refunds will be available at the original point of purchase. If the event is rescheduled, tickets purchased for the original date will be honoured at the new date. In most cases, refunds will also be available at the original point of purchase within a specified timeline that will be provided through the channels listed above.

Tickets purchased with a credit card will be refunded to the original card used to purchase the tickets. The Tribute Communities Centre is not responsible for tickets purchased through unauthorized sources.

PLEASE NOTE: In the event of an event cancellation, the paid ticket price and facility fee will be refunded. Order and delivery charges, convenience fees, and other fees associated with online or phone purchases will be retained for services rendered by the provider.

Guests 24 months of age and older are required to have a ticket for admission to events, unless otherwise stated in the additional ticket information section of the selected event’s page. Infants under 24 months of age may sit in a ticket holder’s lap so long as they do not obstruct the view of others. Please contact the ticket office at 905-438-8811 for more information.

Children 12 years of age and under must be accompanied and supervised by an adult when inside the Tribute Communities Centre.

Ticket pricing advertised on tributecommunitiescentre.com will be displayed as the final in-person pricing at the ticket office which includes tax and applicable fees.

All tickets are subject to a facility fee of $2.50 which contributes to the Capital Restoration Fund for the Tribute Communities Centre which covers the costs associated with funding the maintenance and upkeep of the facility.

Tickets purchased online or by phone will incur additional convenience fees and an order charge for the services rendered by the provider. Online and phone orders are also subject to delivery charges for certain methods of delivery such as regular mail or express post.

Please contact 905-438-8811 or come in to the Tribute Communities Centre Ticket Office to report your tickets lost. The following information will be required: customer’s name, date of purchase, credit card used.

Once the original order has been found, replacement tickets will be printed and the original tickets will be voided. The replacement tickets will only be allowed to be picked up on the event day. This ensures the safety of your ticket because once tickets have been replaced; no other replacements can be made. Replacement tickets can only be picked up by the person who is listed on the account as the ticket purchaser with a valid photo ID and the credit card used to purchase the tickets.

In all instances, tickets should be treated like cash. There is no guarantee on replacing tickets. Replacement tickets will be subject to a reprint fee.

Guests are able to purchase tickets up to one hour prior to the event time through this website if tickets are available. 

Users with older browser versions will be unable to complete a transaction and may have other issues when accessing our ticketing website or other elements such as MyAccount. Outdated browser versions will be incompatible with sites that adhere to current PCI standards so please ensure your internet browser is the most current version when purchasing tickets.

Paciolan ticketing currently supports the most recent version of each of othe following browsers:

• Google Chrome
• Internet Explorer
• Microsoft Edge
• Safari (Mac)
• Firefox

In an effort to combat ticket brokers and reselling sites, we've restricted online purchases to occur within Canada only. If you are currently traveling, purchasing tickets as a gift for someone in our area, or planning to visit Oshawa and attend one of our events but live outside of Canada, you will need to call the ticket office to purchase your tickets at 905-438-8811.

Cash, Interac, Visa, MasterCard, and American Express are all accepted methods of payment at the Tribute Communities Centre Ticket Office.

Platinum Seats are premium tickets to concerts and other events made available by artists and event providers. They give fans fair and safe access to some of the best seats in the venue. Platinum Seats are not a VIP package and do not include Meet and Greet access. If Platinum Seats are available for an event with a general admission area such as the floor, there will be no chair provided and the ticket issued will be for standing room.

All sales are final. There are no refunds or exchanges on all tickets or special packages. Fans can upgrade tickets for events when possible; however, this is not a guaranteed policy and is done at the sole discretion of the event promoter.

Please note that in the event of an event cancellation, the paid ticket price and facility fee will be refunded. Order and delivery charges, convenience fees, and other fees associated with online and phone ticket purchases will be retained for services rendered by the provider.

Ticket insurance with FanShield is available during the online ticket purchase process to protect your purchase from unforeseen circumstances that prevent you from attending.

Paciolan is the only authorized ticketing agent of the Tribute Communities Centre. The Tribute Communities Centre does not encourage purchasing tickets from the secondary ticket market. Tickets purchased from an unauthorized agent may be counterfeit, stolen or otherwise void and may not be valid for admission to the event. Fraudulent tickets presented at an event will be confiscated and will not be honoured and no compensation will be provided. We will forward any information or materials requested by police services and will cooperate fully in any investigation regarding counterfeit or fraudulent tickets.

Please note, if you use a search engine to type in ‘Tribute Communities Centre,’ ‘Tribute Centre,’ ‘TCCentre’ or any other variation, be aware of the link you are clicking on. Search engines such as Google have ads located above the true search results which are typically purchased by reselling companies and are not official ticketing outlets for the Tribute Communities Centre. Always type www.tributecommunitiescentre.com directly into your browser’s address bar.

When purchasing your seats, you can not leave a gap (a single seat) between occupied seats or the aisle. You will receive the following error message if you attempt to do so:

Your requested seats have been released because you may not leave a gap between occupied seats. Please select again.

Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Paciolan, Spectra/Tribute Communities Centre and/or the concert promoter at their discretion. This includes orders purchased due to technical website/system errors and/or orders associated with the same name, email address, billing address, credit card number or other information.

If tickets are cancelled for exceeding the household limit, only the paid ticket price and facility fee will be refunded to the customer’s account. All other fees and charges will be retained for services rendered by the provider. Accounts that exceed ticket limits may be prevented from purchasing future events at the Tribute Communities Centre.

Fans can now transfer tickets to friends and family via text message within their My Account section once they've logged in.

If one person buys multiple tickets on behalf of a group, they can send each person in the group their own ticket. This can be done all at once, entering multiple phone numbers before tapping submit. Transfer recipients are notified instantly via text message. They click on a link in the message to retrieve their tickets.

For step-by-step instructions, please view our Mobile Ticketing Guide. 
 

*Ticket transfer is not a third party selling platform. All payment information on the account remains associated with the original purchaser. In the event of a cancellation or situation where refunds are provided for the event, the credit will be issued to the original method of payment on file.

Will Call is located at the Tribute Communities Centre Ticket Office located inside Gate 1.

Guests picking up tickets at Will Call must present Valid Photo ID when picking up their tickets. Pick-up restrictions may apply and can vary by event.

We will not release tickets to any other party than the purchaser unless they have added an alternate pickup name on the tickets during the initial purchasing process. Guests can utilize our Ticket Transfer option within their account to transfer tickets safely to friends and family.