Ticket Office Information

Ticket Office Summer Hours

• Monday: CLOSED
• Tuesday - Thursday: 10:00am - 6:00pm
• Friday: 10:00am - 2:00pm
• Saturday: CLOSED
• Sunday: CLOSED

*The Ticket Office will open and/or extend hours for various events and on sales.

99 Athol Street East
Oshawa, Ontario L1H 1J8

• Located inside Gate 1 (at the corner of Athol Street and Mary Street)
• Parking meters along Athol Street in front of the arena allow for the nearest parking. Accessible parking is available on Red Tilson Lane for those with valid permits. Parking of any kind at the top of the laneway or in the courtyard in front of Gate 1 is not permitted.

Guests with accessible needs are able to purchase tickets 24 hours a day at tributecommunitiescentre.com. Guests may also purchase tickets in person at the Tribute Communities Centre Ticket Office during operating business hours. When ordering accessible tickets, it is important to indicate that you require accessible seating so we may properly assist you. For more information on Accessibility at the Tribute Communities Centre, visit our Accessibility page.

In the event a performance is cancelled or rescheduled, information is immediately sent to the local media for distribution and placed on the Tribute Communities Centre website. We will also send an email to ticket purchasers of that event, if we have their contact information.

If an event is cancelled, refunds will be available at the original point of purchase. If the event is rescheduled, tickets purchased for the original date will be honoured at the new date. In most cases, refunds will also be available at the original point of purchase within a specified timeline that will be provided through the channels listed above.

Tickets purchased with a credit card will be refunded to the original card used to purchase the tickets. The Tribute Communities Centre is not responsible for tickets purchased through unauthorized sources.

PLEASE NOTE: In the event of an event cancellation, the paid ticket price and facility fee will be refunded. Order and delivery charges, convenience fees, and other fees associated with online or phone purchases will be retained for services rendered by the provider.

Guests 24 months of age and older are required to have a ticket for admission to events, unless otherwise stated in the additional ticket information section of the selected event’s page. Infants under 24 months of age may sit in a ticket holder’s lap so long as they do not obstruct the view of others. Please contact the ticket office at 905-438-8811 for more information.

Children 12 years of age and under must be accompanied and supervised by an adult when inside the Tribute Communities Centre.

Ticket pricing advertised on tributecommunitiescentre.com will be displayed as the final in-person pricing at the ticket office which includes tax and applicable fees.

All tickets are subject to a facility fee which contributes to the Capital Restoration Fund for the Tribute Communities Centre, which covers the costs associated with funding the maintenance and upkeep of the facility.

Tickets purchased online or by phone will incur additional convenience fees and an order charge for the services rendered by the provider. Online and phone orders are also subject to delivery charges for certain methods of delivery such as regular mail or express post.

Cash, Interac, Visa, MasterCard, and American Express are all accepted methods of payment at the Tribute Communities Centre Ticket Office.

Platinum Seats are premium tickets to concerts and other events made available by artists and event providers. They give fans fair and safe access to some of the best seats in the venue. Platinum Seats are not a VIP package and do not include Meet and Greet access. If Platinum Seats are available for an event with a general admission area such as the floor, there will be no chair provided and the ticket issued will be for standing room.

When purchasing your seats, you can not leave a gap (a single seat) between occupied seats or the aisle. You will receive the following error message if you attempt to do so:

Your requested seats have been released because you may not leave a gap between occupied seats. Please select again.

Please adhere to published ticket limits. Persons who exceed the ticket limit may have any or all of their orders and tickets cancelled without notice by Ticketmaster, Oak View Group/Tribute Communities Centre and/or the concert promoter at their discretion. This includes orders purchased due to technical website/system errors and/or orders associated with the same name, email address, billing address, credit card number or other information.

If tickets are cancelled for exceeding the household limit, only the paid ticket price and facility fee will be refunded to the customer’s account. All other fees and charges will be retained for services rendered by the provider. Accounts that exceed ticket limits may be prevented from purchasing future events at the Tribute Communities Centre.

Fans can transfer tickets to friends and family via email and/or text message within their My Account section once they've logged in.

If one person buys multiple tickets on behalf of a group, they can send each person in the group their own ticket. This can be done all at once, entering multiple email addresses or phone numbers before tapping submit. Transfer recipients are notified instantly via email/text message. They click on a link in the message to retrieve their tickets.

*Ticket transfer is not a third-party selling platform. All payment information on the account remains associated with the original purchaser. In the event of a cancellation or situation where refunds are provided for the event, the credit will be issued to the original method of payment on file.

Will Call is located at the Tribute Communities Centre Ticket Office located inside Gate 1.

Guests picking up tickets at Will Call must present Valid Photo ID when picking up their tickets. Pick-up restrictions may apply and can vary by event.

We will not release tickets to any other party than the purchaser unless they have added an alternate pickup name on the tickets during the initial purchasing process. Guests can utilize our Ticket Transfer option within their account to transfer tickets safely to friends and family.